The NHS have introduced a new service, NHS 111, which replaces the out of hours service and NHS direct.
If you need medical assistance when the practice is closed you should dial 111, which is free from all landlines and mobiles.
When a patient calls NHS 111, their call will be answered by a highly trained call handler (CH). The CH will record their details and lead the patient through an assessment, using the NHS Pathways clinical assessment tool. At the end of this assessment, the NHS Pathways system will identify the nature and urgency of their problem in order to enable the CH to direct the caller to the most appropriate locally available service. These indicate where the patient should be directed to and when they should access this service.
Dispositions range from self-care advice for colds and flu symptoms, through to 999 ambulance emergencies. Many dispositions direct patients to primary care locations. For example, their General Practice.
This service is for urgent help and advice only. It is not designed for the request of repeat prescriptions, test results or for making appointments. Please contact the surgery during opening hours to arrange these. Remember to arrange repeat prescriptions with your GP in good time, particularly if you are planning a holiday.
If you have a life threatening medical emergency please dial 999.